Shipping policy

Shipping Methods & Delivery Times

We offer the following shipping options for your convenience:

• Standard Shipping: 3-5 business days (domestic), 7-14 business days (international)
• Express Shipping: 1-2 business days (domestic), 3-5 business days (international)
• Free Shipping: Available for orders over $50 (domestic only)

Processing time for all orders is 1-2 business days (excluding weekends and holidays).

Shipping Destinations

We currently ship to the following regions:

• North America (USA, Canada, Mexico)
• European Union countries
• United Kingdom
• Australia & New Zealand
• Selected Asian countries

For specific country availability, please contact our customer service.

Shipping Rates

Shipping costs are calculated at checkout based on:

• Package weight and dimensions
• Shipping destination
• Selected shipping method

International orders may be subject to customs fees and import taxes, which are the responsibility of the customer.

Order Tracking

All orders include tracking information. You will receive:

• Shipping confirmation email with tracking number
• Updates at major transit points
• Delivery notification

Track your order through our website or the carrier's tracking system.

Shipping Restrictions

Due to the nature of our products, please note:

• We cannot ship to PO boxes or APO/FPO addresses
• Some countries may have restrictions on paper products
• Signature may be required for high-value orders

Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

1. Contact us within 7 days of delivery (for damaged items)
2. Provide photos of damaged items and packaging
3. For lost packages, wait 5 business days past expected delivery before contacting us

We will work with the carrier to resolve the issue and arrange replacements when possible.

Holiday Shipping Schedule

During peak seasons (November-January):

• Allow additional 2-3 days for order processing
• Carriers may experience delays
• Check our website for specific holiday cutoff dates

Contact Information

For shipping-related inquiries: