Faq
Ordering & Shipping
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide shipping information and payment details to complete your purchase.
What shipping methods do you offer?
We offer standard and express shipping options. Delivery times vary by location and shipping method selected during checkout.
Do you ship internationally?
Yes, we ship to most countries worldwide. Additional customs fees or import taxes may apply depending on your location.
Product Information
Are your notebooks and planners refillable?
Many of our planners and notebooks feature refillable designs. Please check individual product descriptions for specific details.
What materials are used in your bookmarks?
Our bookmarks are crafted from high-quality materials including cardstock, leather, and metal, depending on the specific product line.
Are password notebooks secure?
While our password notebooks provide a convenient way to store login information, we recommend keeping them in a secure location as they don't feature digital encryption.
Payments & Returns
What payment methods do you accept?
We accept major credit cards, PayPal, and select digital payment methods. All transactions are securely processed.
What is your return policy?
We accept returns within 30 days of purchase for unused products in original condition. Please contact our customer service to initiate a return.
Can I cancel or modify my order?
Orders can be modified or canceled within 1 hour of placement. After this window, please contact us immediately as we process orders quickly.
Customer Support
How can I contact customer service?
Our support team is available via email at [email protected] or through our contact form. Response time is typically within 24 hours.
Do you offer bulk discounts?
Yes, we provide special pricing for bulk orders. Please contact our sales team for customized quotes on large quantity purchases.
Can I request custom stationery designs?
We offer limited customization options for certain product lines. Please inquire about our custom design services for more information.